Ledger.com/Start® | Getting started — Ledger Support

As cryptocurrency adoption continues to expand, secure storage has become essential for both beginners and experienced investors. Hardware wallets like Ledger Nano S Plus and Ledger Nano X offer a powerful solution for keeping digital assets safe through offline, self-managed security. If you have recently purchased a Ledger device, the first step to setting it up correctly is visiting Ledger.com/Start—the official onboarding page designed to guide users through installation, configuration, and security best practices. This comprehensive guide will help you understand everything needed to start using your Ledger wallet safely and efficiently.

What Is Ledger.com/Start?

Ledger.com/Start is the official setup and support page provided by Ledger, guiding users through:

  • Downloading and installing Ledger Live, the official wallet software

  • Initializing and configuring the Ledger hardware device

  • Creating and securing a recovery phrase

  • Adding cryptocurrency accounts and managing assets

  • Firmware updates and troubleshooting assistance

Accessing Ledger.com/Start ensures that you are using the legitimate resources provided directly by Ledger, helping to avoid counterfeit websites or unsafe downloads.

Why Use a Ledger Hardware Wallet?

Unlike software wallets or exchange-based custodial wallets, Ledger hardware wallets store private keys offline. This significantly reduces the risks of cyberattacks, phishing, malware, and exchange failures.

Benefits of Ledger Wallets

  • Cold storage security — private keys never leave the device

  • Offline protection against hacks and remote attacks

  • User-controlled custody — not tied to any platform or exchange

  • Compatibility with over 5,500+ cryptocurrencies

  • Built-in Secure Element chip, similar to financial security systems

Ledger provides one of the highest levels of asset protection available to retail crypto users.

Setting Up Your Ledger Wallet Through Ledger.com/Start

Follow this step-by-step process to safely configure your device.

Step 1: Unbox and Inspect Your Device

Your Ledger package should include:

  • Ledger Nano S Plus / Ledger Nano X device

  • USB-C connection cable

  • Instruction and security card

  • Blank recovery phrase sheets

Verify that:

  • The box is sealed and untampered

  • The recovery sheet is blank (no words should be pre-written)

If anything appears suspicious, contact Ledger Support immediately.

Step 2: Visit Ledger.com/Start and Download Ledger Live

Open your browser and enter Ledger.com/Start. This page provides authenticated download links for Ledger Live, available for:

  • Windows

  • macOS

  • Linux

  • Android & iOS (for Bluetooth-compatible devices)

Ledger Live is essential for managing your crypto accounts, installing blockchain apps on the device, and performing transactions securely.

Install the application and open it after downloading.

Step 3: Set Up Your Device and Create Your PIN

Connect your Ledger wallet to your computer or smartphone. Choose Set up as a new device. You will be prompted to create a PIN code, which protects physical access to the device.

Tips for PIN safety

  • Use a strong, non-predictable combination

  • Do not use birthdays, repeated digits, or basic patterns

  • Write it down temporarily until memorized, then destroy the paper copy

If the PIN is entered incorrectly three times, the device resets automatically.

Step 4: Generate and Secure Your 24-Word Recovery Phrase

Your Ledger wallet will then display a unique 24-word recovery phrase. This phrase is your master key. It allows you to restore your wallet and funds if your device is lost, broken, or stolen.

Critical Security Rules

✔ Write the words down exactly as displayed and in correct order
✔ Store them offline in a safe, hidden place
✖ Never take a photo or store them in a digital file
✖ Never share them with anyone
✖ Never enter them into any website or support form

No employee, support agent, exchange, or app should ever request your recovery phrase.

For enhanced protection, many users transfer their recovery words to a metal backup plate for long-term safety.

Step 5: Install Crypto Apps & Add Accounts in Ledger Live

After confirming your recovery phrase:

  • Open Ledger Live

  • Select My Ledger

  • Install blockchain apps such as Bitcoin, Ethereum, Solana, XRP, etc.

  • Add accounts for each asset you wish to manage

Even if you uninstall apps to manage storage space, your crypto stays safe because keys remain stored inside the Ledger device.

Step 6: Receive or Transfer Crypto

You are now ready to send or receive digital assets. To receive:

  1. Choose an asset account in Ledger Live

  2. Click Receive

  3. Copy the address displayed in Ledger Live

  4. Verify and confirm the address on your Ledger device screen

Always confirm addresses physically on the hardware device, ensuring no malware has modified them.

Security Best Practices for Ledger Users

To maximize protection, follow the recommendations below:

Do

  • Use only Ledger.com/Start to download Ledger Live

  • Check that website address begins with https://

  • Keep Ledger firmware and Ledger Live updated

  • Enable optional passphrase for advanced security

  • Store recovery phrase in multiple secure locations

Avoid

  • Entering a recovery phrase into any website

  • Sharing it with friends, family, or support agents

  • Using public computers or public Wi-Fi for transactions

  • Buying hardware wallets from unverified sellers

Common Issues and Troubleshooting


ProblemPossible FixDevice not detectedChange USB cable/port or update Ledger LiveForgotten PINReset device and restore using recovery phraseRecovery phrase lostCannot be recovered — protect securelyApp storage fullRemove unused apps — assets stay safe

For additional help, visit the official support site or open a ticket through Ledger Live.

Why Ledger.com/Start Matters

Starting the setup process through the correct official page helps ensure you:

  • Avoid phishing and fake download links

  • Use verified firmware and software

  • Follow proper security procedures

  • Gain access to education and support resources

In a market where scams are common, the safest path always begins with the official onboarding system.

Final Thoughts

Ledger.com/Start is the essential starting point for anyone using a Ledger hardware wallet. Whether you are a beginner securing your first coins or an experienced investor protecting long-term holdings, a hardware wallet provides unmatched peace of mind. Taking the time to properly set up your Ledger device and safeguard your recovery phrase ensures that you maintain full control over your digital assets.


Create a free website with Framer, the website builder loved by startups, designers and agencies.